Privacy Policy
Effective Date: September 3, 2024
At YearRoundGems.com, a subsidiary of Pelican Pointe LLC, we value your privacy and are committed to ensuring that your personal information is handled with the utmost care and responsibility. This Privacy Policy explains what information we collect, how we use it, and the measures we take to protect it. By using our website and services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect various types of information to provide better services to our customers, enhance your shopping experience, and ensure the security of our platform.
a. Personal Information:
When you interact with our website or make a purchase, we may collect the following personal data:
- Name: Collected to personalize your shopping experience and assist with orders.
- Email Address: Used for order confirmations, promotional offers, and customer service communications.
- Phone Number: Primarily used for customer service and shipping updates.
- Billing and Shipping Address: Required to process and deliver your orders.
- Payment Information: We collect payment details such as credit card numbers and other payment methods through secure third-party processors. We do not store your full credit card information on our servers.
b. Browsing Information:
When you visit YearRoundGems.com, we automatically collect certain technical data to improve our services, including:
- IP Address: Used to identify your location and personalize your shopping experience.
- Browser Type and Version: Helps us optimize our website for various browsers and platforms.
- Device Information: Collected to ensure compatibility with our platform and optimize mobile and desktop browsing.
- Cookies and Tracking Technologies: We use cookies, pixels, and other tracking technologies to analyze browsing behavior and deliver tailored content.
c. Other Information You Provide Voluntarily:
- Customer Service Interactions: Any information you share during your interaction with customer service, such as order inquiries or feedback, is collected and securely stored.
- Surveys and Promotions: When participating in voluntary surveys, contests, or promotions, you may provide additional information such as preferences, opinions, or demographic data.
2. How We Use Your Information
We use the information we collect for a variety of purposes, including:
a. Order Processing and Fulfillment:
We use your personal information to process and fulfill your orders, communicate shipping updates, and handle returns or exchanges. This includes verifying your payment information and confirming product availability.
b. Communication:
We use your email address and phone number to communicate important updates, such as:
- Order confirmations and receipts
- Shipping and delivery updates
- Customer service inquiries or issues
- Marketing communications about new products, promotions, or events (You may opt out of these communications at any time.)
c. Website Improvement and Personalization:
We use your browsing data, cookies, and device information to:
- Enhance the functionality of our website
- Analyze traffic and site performance to improve user experience
- Personalize your shopping experience by suggesting relevant products and offers based on past behavior
d. Security and Fraud Prevention:
We are committed to ensuring the safety of your personal information and protecting against fraud or unauthorized access. We use your IP address and other technical data to:
- Detect and prevent fraudulent activity on our platform
- Protect the security of your account
- Comply with legal obligations and security measures
3. Sharing of Information
We respect your privacy and will never sell or rent your personal information. However, we may share your data with trusted third parties in the following circumstances:
a. Service Providers:
We work with a variety of trusted third-party service providers to help us operate our business efficiently and provide you with the best possible shopping experience. These include:
- Payment Processors: To securely handle transactions (e.g., Stripe, PayPal)
- Shipping Companies: To ensure the delivery of your orders
- Marketing Partners: To assist in delivering targeted ads and promotions
These partners are required to use your information solely for the services they provide on our behalf and to keep it secure.
b. Legal Compliance:
We may share your information if required to do so by law or if we believe that such action is necessary to:
- Comply with legal obligations or governmental requests
- Enforce our terms of service or other legal agreements
- Protect the rights, property, or safety of YearRoundGems, its users, or the public
4. Data Security
At YearRoundGems, we take data security seriously and implement multiple measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
a. Encryption:
We use Secure Socket Layer (SSL) encryption to protect your personal and payment information during transmission.
b. Secure Payment Processing:
We work with PCI-compliant payment processors to ensure your payment data is handled securely. We do not store your full credit card information on our servers.
c. Access Controls:
Access to your personal data is limited to authorized personnel who need the information to perform their duties. Our systems are regularly monitored and updated to prevent unauthorized access.
While we do our best to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Cookies and other tracking technologies help us enhance your shopping experience by remembering your preferences and analyzing user behavior.
a. What Are Cookies?
Cookies are small text files stored on your device that allow us to:
- Keep you signed in during your visit
- Remember items in your shopping cart
- Track user traffic and activity on the site for performance and marketing purposes
b. Managing Cookies:
You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website, limiting certain functionalities.
6. Your Rights
As a user of YearRoundGems.com, you have the following rights regarding your personal data:
a. Access:
You have the right to request a copy of the personal data we hold about you.
b. Correction:
If your information is incorrect or incomplete, you have the right to request its correction.
c. Deletion:
You may request the deletion of your personal data, subject to legal or regulatory obligations we must meet.
d. Opt-Out of Marketing Communications:
You have the right to opt-out of receiving marketing emails by clicking the “unsubscribe” link at the bottom of our promotional emails or by contacting us directly at info@yearroundgems.com.
e. Request Information:
You may request detailed information about how your personal data is being used, shared, or stored.
To exercise any of these rights, please contact us at info@yearroundgems.com.
7. Third-Party Links
Our website may contain links to third-party websites for your convenience or for informational purposes. These external sites have their own privacy policies, and we are not responsible for their content or data protection practices. We encourage you to review their policies before sharing any personal information.
8. Children’s Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete that information.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the services we offer. Any updates will be posted on this page, with the effective date updated accordingly. We encourage you to review this policy regularly to stay informed about how we protect your personal information.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please feel free to contact us at:
YearRoundGems.com
Email: info@yearroundgems.com
Phone: +1 (321) 405-3122
Pelican Pointe LLC
5000 W Midway Rd 13593
Ft. Pierce, FL 34979